At the time of booking you can include different extras if you wish. The only compulsory charge is the payment of the room according to the selected rate. There are no mandatory extra charges.
It would be enough to indicate your name, surname and ID or passport. For greater security take a printed copy of the reservation or the email in some device to show it at your arrival.
If you are a regular customer or work in a company that collaborates with us, please contact us by email or phone to arrange a special rate.
Depending on the type of rate your reservation may be refundable or non-refundable. For the Standard Rate there is no cancellation fee until 24 hours before your arrival, being 100% after that date. For the Non-Refundable Rate there is no refund. And for the Early Booking Fare you can cancel your reservation without a cancellation fee 30 days before the check-in date.
Only for reservations with the Early Booking Rate and/or for the Standard Rate as long as there are 30 days left for your arrival.
You can pay your reservation online only by credit or debit card. Cash payment is also accepted for reservations made at the time of reception. Bank transfer is only allowed for groups after sending an invoice and approval by the reception team.
The object is the regulation of the General Conditions of contracting to which the commercial transactions are submitted that are carried out between INMOBILIARIA HOTELERA PACOCHE, S.L. and the purchaser (from now on, THE CUSTOMER) of the services offered through the web page https://pacoche.es/ and managed through the reservation platform https://booking.avirato.com/?code=49868351&spaceTypeId=5 .
These General Conditions include the relationship between the intervening parties (INMOBILIARIA HOTELERA PACOCHE, S.L. and THE CLIENT) and, on occasion, may be completed with Special Conditions which, where appropriate, apply to certain products and/or services, and which will prevail in the event of any contradiction.
The acquisition of any of the services offered in https://pacoche.es/ and https://booking.avirato.com/?code=49868351&spaceTypeId=5 implies the absolute and unreserved acceptance of these General Contracting Conditions, which may be modified without prior notice. The modifications will be published in this same medium for the knowledge of the Users, coming into force on that date.
The person in charge of the service provided through this Web is INMOBILIARIA HOTELERA PACOCHE, S.L., with C.I.F. and B30126155 and address in C/ Cartagena, 30, 30002 MURCIA (a.cespedes@pacoche.es).
The commercial and contractual information offered in https://pacoche.es/ and https://booking.avirato.com/?code=49868351&spaceTypeId=5 is provided in Spanish and English. The formalisation of the contract and communication with the Customers will also be carried out in these languages.
The services offered at https://pacoche.es/ and https://booking.avirato.com/?code=49868351&spaceTypeId=5 are in accordance with Spanish legislation and consist of hotel services, including, in addition to the accommodation service, other related services such as breakfast, gym, pick-up, bicycle rental, etc.
The service contracted by THE CLIENT is the one that appears in his electronic or paper order, or the one that appears in the corresponding invoice. Once the reservation is made, the user accepts the terms and conditions of the establishment, as well as the rates that appear at the time of booking.
The minimum age for reservations through https://pacoche.es/ and https://booking.avirato.com/?code=49868351&spaceTypeId=5 is 18 years old.
It is presumed that INMOBILIARIA HOTELERA PACOCHE, S.L. offers the commercial information in a truthful and exact way. This information, in some occasion, could contain some typographical error. In this supposition, at all time foreign to our will, one will proceed, as soon as it is detected, to his correction.
INMOBILIARIA HOTELERA PACOCHE, S.L. reserves the right to modify at any time the characteristics of the commercial offers presented in https://pacoche.es/ and https://booking.avirato.com/?code=49868351&spaceTypeId=5.
The prices of the services described in https://pacoche.es/ and https://booking.avirato.com/?code=49868351&spaceTypeId=5, refer to prices per room and night, including taxes.
The price to be paid by the CLIENT for the service and the method of payment will be those indicated both on the website of INMOBILIARIA HOTELERA PACOCHE, S.L. and on the reservation platform, as well as in the order. Once the reservation is made, the user accepts the terms and conditions of the establishment, as well as the rates that appear at the time of the reservation.
You can pay your reservation online only by credit or debit card. Cash payment is also accepted for reservations made at the time of reception. Bank transfer is only allowed for groups after sending an invoice and approval by the reception team.
At the time of booking, you can include different extras, if you wish. However, the only compulsory charge is the payment of the room, depending on the selected rate. There are no mandatory extra charges.
If you are a regular customer or work in a company that collaborates with us, please contact us by email or phone to arrange a special rate. Nevertheless, it is expressly informed that the establishment of a discount, offer or benefit granted graciously by INMOBILIARIA HOTELERA PACOCHE, S.L. to the CLIENT, even if it is recurrent in time, will not imply its consolidation nor the indefinite right of the CLIENT to enjoy it, nor will it mean either a tacit or express renunciation of INMOBILIARIA HOTELERA PACOCHE, S.L. to charge the total price in successive occasions.
The establishment will save your credit card details and will charge the stay according to the rate selected by the customer and following the cancellation policy.
It is not necessary to print a receipt to show at the hotel reception: indicating your name, surname and ID or passport would be sufficient. However, for greater security, we recommend that you take a printed copy of the reservation or the e-mail on some device to show upon arrival.
5.- POLICY OF CANCELLATIONS AND/OR MODIFICATIONS
The cancellation and/or modification policy will be determined by the type of fee.
Depending on the type of rate your reservation may be refundable or non-refundable. For the Standard Rate there is no cancellation fee until 24 hours before your arrival, being 100% after that date. For the Non-Refundable Rate there is no refund. And for the Early Booking Fare you can cancel your reservation without a cancellation fee 30 days before the check-in date. In addition, reservations with the Early Booking Fare and/or the Standard Fare offer a 30 day money back guarantee, as long as there are 30 days left before your arrival.
Any modification or cancellation of the reservation must be made exclusively by e-mail (hotelreservas@pacoche.es).
INMOBILIARIA HOTELERA PACOCHE, S.L. will not make any charge, in case of compliance with the cancellation policy.
Payments will be made during your stay at the hotel, unless it is a NON-REFUNDABLE room, which will be charged to your card for the total amount of the reservation at the time of booking.
With regard to the characteristics of the rooms and other technical requirements, the provisions of Decree No. 38/2018 of 18 April, which regulates hotel establishments in the Region of Murcia, are being followed.
In accordance with Article 13.2 of the above-mentioned decree, "2.
Therefore, we inform you that INMOBILIARIA HOTELERA PACOCHE, S.L. has at your disposal and provides the CLIENT with the corresponding complaint sheets, in the terms established in the Decree nº 3/2014, of 31st January, which regulates the unified system of complaints from consumers and users in the Autonomous Community of the Region of Murcia.
Its existence will be announced to the public in a visible way that allows its easy reading and expressed in Spanish, English and two other languages to be chosen, according to article 40.6 of the Tourism Law of the Region of Murcia.
In accordance with art. 103 l) of the Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, "The right of withdrawal will not be applicable to contracts that refer to (...) l) The provision of accommodation services for purposes other than that of housing, transport of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance".
Therefore, the right of withdrawal does not apply to this accommodation contract. The cancellation and/or modification policy will be determined by the type of fee. Any modification or cancellation of the reservation must be made exclusively by e-mail (hotelreservas@pacoche.es). For more information, please refer to section 5.
THE CLIENT can contact us by phone, at 968 213 385 and/or by e-mail at the following address: hotelreservas@pacoche.es
The parties are subject to the regulations in force regarding Data Protection.
INMOBILIARIA HOTELERA PACOCHE, S.L. has a Corporate Privacy Policy available at https://pacoche.es/privacy-policy-hpm/ and at https://connectivity.avirato.com/legaltexts/privacy-policy.php?code=
Likewise, in the different forms that users or THE CUSTOMER can fill in, specific information is provided on data processing.
Specifically and for reservations at INMOBILIARIA HOTELERA PACOCHE, S.L., personal data must be provided in order to formalize the reservation, where THE CUSTOMER can access this policy. These data, as well as any other that is facilitated throughout the contractual relation, will be treated by INMOBILIARIA HOTELERA PACOCHE, S.L., taking into account its policy of privacy, as well as the purpose of carrying out the management of the hiring, the invoicing and collection of the services, the maintenance of the same ones, and the pursuit or loyalty of clients.
THE CUSTOMER, in certain cases, may or may not give consent for certain processing of their data, taking into account the limitations and requirements of current regulations.
Also, THE CLIENT will be able to exercise the rights recognized in the regulation of protection of information directing his request in writing and accompanying it with his photocopy of the ID card to the following address: C/ Cartagena, 30, 30002 MURCIA, specifying his information, and the reasons for his request. You can also exercise your rights via email a.cespedes@pacoche.es always complying with the requirements and demands of the regulations in force.
INMOBILIARIA HOTELERA PACOCHE, S.L. with general character does not realize cession of information of the CLIENT, except for the management and accomplishment of collections to the corresponding credit institutions that were necessary and in the cases in which legally this foreseen one. In those cases in which it is necessary to transfer the data of the CLIENT, INMOBILIARIA HOTELERA PACOCHE, S.L. will request the corresponding authorization for it. In the cases in which THE CLIENT, facilitates the data of third people, included people of contact, will have, previously and under his responsibility, to ask for the consent to it and to inform them of the Policy of Privacy of INMOBILIARIA HOTELERA PACOCHE, S.L. and the established in this clause and the regulation in force.
THE CLIENT is obliged to provide true and accurate information on the data provided through the registration forms, as well as to carry out the purchase or order, either his own information or that of third parties, and must keep it updated at all times. In view of this, THE CLIENT accepts these contract conditions
The notifications or communications that UNIVERSAL PACOCHE, S.L INMOBILIARIA HOTELERA PACOCHE, S.L.. must make to the CLIENT regarding the execution or fulfillment of this hosting contract, must be made via email, to the address that THE CLIENT has provided, in order to inform him/her about the contracted product. This communication will not be considered as a commercial communication.
Likewise, THE CLIENT must know that, in accordance with article 21.2 of the Law of Services of the Society of the Information, INMOBILIARIA HOTELERA PACOCHE, S.L. will be able to send him promotional communications by electronic means, referring to products or services of his own company, similar to those that initially were the object of contracting. You can exercise your right of opposition through e-mail a.cespedes@pacoche.es always complying with the requirements and demands of the regulations in force.
In any case, the CLIENT will be able to contact INMOBILIARIA HOTELERA PACOCHE, S.L. through the Customer Service.
INMOBILIARIA HOTELERA PACOCHE, S.L. by itself or as assignee, is the owner of all intellectual and industrial property rights and, in general, of any other rights related to the contents of the websites https://pacoche.es/ and https://booking.avirato.com/?code=49868351&spaceTypeId=5 and with the services offered therein (including but not limited to, images, sound, audio, video, software or texts; trademarks or logos, know-how, colour combinations, structure and design, selection of materials used, computer programs required for their operation, access and use, etc.), owned by INMOBILIARIA HOTELERA PACOCHE, S.L. or by its licensors.
It is expressly forbidden to reproduce the elements mentioned in the previous section and all or part of the contents of this web page, its distribution, public communication and transformation, exploitation (especially commercial or industrial), transfer, rent, sale, loan, correction, extraction and/or reuse or the exercise of any other intellectual or industrial property rights over them that have not been expressly conferred by INMOBILIARIA HOTELERA PACOCHE, S.L. in writing.
THE CLIENT acknowledges the Intellectual and Industrial Property rights of INMOBILIARIA HOTELERA PACOCHE, S.L. and undertakes to respect them. You can view the elements of the portal and even print, copy and store them on the hard drive of your computer or any other physical support as long as it is solely and exclusively for your personal and private use. The CLIENT will have to abstain from suppressing, altering, eluding or manipulating any protection device or security system that was installed in the pages of INMOBILIARIA HOTELERA PACOCHE, S.L.
THE CLIENT may not use in any way the trademarks, logos, trade names, Internet domains and any other distinctive sign of INMOBILIARIA HOTELERA PACOCHE, S.L. without the prior express written consent of the latter.
The portal https://pacoche.es/ and https://booking.avirato.com/?code=49868351&spaceTypeId=5 provides access to a multitude of information, services, programs or data (hereinafter "the contents") on the Internet belonging to INMOBILIARIA HOTELERA PACOCHE, S.L. or its licensors to which the USER may have access. The USER assumes responsibility for the use of the portal. Said responsibility extends to the registration that may be necessary to access certain services or contents.
In this register the USER of the portal will be responsible for providing truthful and legal information. As a consequence of this registration, the USER may be provided with a password for which he will be responsible, committing himself to make a diligent and confidential use of it.
The USER undertakes to make appropriate use of the contents and services that INMOBILIARIA HOTELERA PACOCHE, S.L. offers through its portal and with character enunciative but not limitative, not to use them to (i) incur in illicit, illegal activities or contrary to the good faith and the public order or that infringe rights of third; (ii) to spread contents or propaganda of racist, xenophobic, pornographic-illegal, obscene, defamatory character, of apology of the terrorism or atentatorio against the human rights; (iii) to cause damages in the physical and logical systems of INMOBILIARIA HOTELERA PACOCHE, S. L.L., of its suppliers or of third persons, introduce or spread in the network computer virus or any other physical or logical systems that are capable of provoking the above mentioned damages; (iv) try to access and, in its case, to use the e-mail accounts of other users and to modify or to manipulate its messages.
Right of withdrawal of contributions. INMOBILIARIA HOTELERA PACOCHE, S.L. reserves the right to withdraw all those comments and contributions that violate these conditions. In any case, INMOBILIARIA HOTELERA PACOCHE, S.L. will not be responsible for the opinions expressed by the users through the forums, chats, or other tools of participation.
Right of exclusion. INMOBILIARIA HOTELERA PACOCHE, S.L. reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or that of a third party, to those users who do not comply with these General Conditions of Use.
Exclusion of guarantees and liability. INMOBILIARIA HOTELERA PACOCHE, S.L. is not responsible, in any case, for the damages of any nature that could cause, by way of example: lack of availability of the portal or the transmission of virus or malicious or harmful programs in the contents, in spite of having adopted all the technological measures necessary to avoid it.
Links. In the event that https://pacoche.es/ and https://booking.avirato.com/?code=49868351&spaceTypeId=5 have links or hyperlinks to other Internet sites, INMOBILIARIA HOTELERA PACOCHE, S.L. will not exercise any control over such sites and content. Under no circumstances will INMOBILIARIA HOTELERA PACOCHE, S.L. assume any responsibility for the contents of any link belonging to another web site, nor guarantee the technical availability, quality, reliability, exactness, amplitude, veracity, validity and constitutionality of any material or information contained in any of these hyperlinks or other Internet sites.
Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.
Data Protection. The provisions of section 9 and the Corporate Privacy Policy available at: https://pacoche.es/privacy-policy-hpm/ and https://connectivity.avirato.com/legaltexts/privacy-policy.php?code=49868351
Intellectual property. Paragraph 11 shall apply.
The total or partial nullity, current or supervening, of any of the clauses of these General Contracting Conditions will not entail the nullity of the rest of the clauses, which will remain in force until they are cancelled. In such cases, the parties may agree to replace the invalid clause with an equivalent one.
Purchases made on https://pacoche.es/ and https://booking.avirato.com/?code=49868351&spaceTypeId=5 are subject to Spanish legislation.
In accordance with art. 40 of Law 7/2017 of 2 November, in connection with art. 14 of Regulation (EU) 524/2013, the CUSTOMER is informed that, as of 15 February 2016, the European Commission provides a platform for the resolution of extrajudicial conflicts. Consumers have the opportunity to resolve disputes related to their online order, without the intervention of a judge. This dispute resolution platform can be accessed via the external link https://ec.europa.eu/consumers/odr/
However, we note that we are not prepared, in principle, to proceed with online dispute resolution through the platform, and there is no obligation to submit to this system. It is expressly informed that INMOBILIARIA HOTELERA PACOCHE, S.L. is not adhered to the Arbitration System of Consumption either, nor to other entities of alternative resolution to solve the disputes, being not obliged to do so.
The intervening parties agree that all disagreements, disputes, divergences or litigious matters arising from this contract shall be resolved before the courts and tribunals of the consumer's and user's domicile or before the corresponding courts or tribunals in accordance with articles. 50 and 51 of the Code of Civil Procedure, i.e. the domicile of the defendant or the place where the legal situation or relationship to which the dispute relates arose or is to take effect (provided that in that place they have an establishment open to the public or a representative authorised to act on behalf of the entity), at the consumer's choice, provided that individual consumer or user actions are brought.
In proceedings in which an action for an injunction is brought in defence of the collective and diffuse interests of consumers and users, the Court of the place where the defendant has an establishment and, in the absence of such an establishment, the Court of the defendant's domicile shall have jurisdiction; if the defendant does not have an establishment in Spanish territory, the Court of the domicile of the plaintiff shall have jurisdiction.
Both parties acknowledge that they have read and fully understood at the time of the conclusion of the contract the conditions set out herein and that, where appropriate, they have sought and obtained due advice, so they understand that there are no ambiguous, obscure and incomprehensible clauses in this agreement and waive the invocation and application of art. 1288 of the Civil Code and art. 6 and 7 of Law 7/1998 of 13 April on General Conditions of Contract.
In Murcia, 25 May 2020
Hotel Pacoche Murcia
C/ Cartagena, 30
30002 Murcia
Tel: +34 968 213 385
hotelreservas@pacoche.es
With the help of the Instituto de Fomento de la Región de Murcia.
Programme for companies to cover working capital needs through the system of guarantees derived from the Covid-19 pandemic.
This company has received a grant from the Autonomous Community of the Region of Murcia through funding from the Government of Spain to support business solvency in response to the Covid-19 pandemic.
With the help of the Instituto de Fomento de la Región de Murcia.
Support programme for the maintenance of business activity Covid 19.